The worst customer service imaginable. One of the flooring service managers at this location named Tricia was rude before I even said hello. She was very clearly inconvenienced by the fact that I needed to plan my installation. I had to wait twenty minutes while she was "helping" another customer who was clearly her friend, most of their conversation was small talk. Lowes lost my business for good.
It was my first visit to a Lowe's and the service I received guarantees I'll be back again.
When I got to the checkout, with the three plants I'd purchased with the savings on the fasteners, a lovely, smiling woman put each plant in a huge plastic bag and closed it at the top, so I could transport them home in this cold weather without damaging them.
Buying appliances? Go to Sears or Home Depot. Lowe's has the worst customer service I've ever dealt with. They scheduled 3 times to install my appliances and failed to show all 3 times. Service reps are ignorant, managers are rude and the overall experience was miserable. If I could leave NO star review I would. Definitely will not do business with Lowes ever again!
I just came back from this Lowe's where a very kind man took me to the department I wanted to find some screws to fasten an IKEA rail to my kitchen drywall, and strong enough to support the weight of the rail plus heavy items such as pots and pans hanging from it. He turned me over to another man who works in that department, who patiently explained how to drill holes and install toggle fasteners.
Then, since he had obviously "noticed" I am 76 and probably on a limited budget ( true) and had never heard of these things before, he showed me a type that works similarly but takes only one step to install. When I told him I needed 12, he said that was too expensive, and he'd find something else. He pulled out a bulk package of 100 that worked the same way but were much cheaper. When I reminded him I only needed 12, he kept looking until he found one containing 50, at a very good price compared to the rest.
Selection is great along with the prices. For some reason the help was very unknowledgable about the merchandise and what was and wasn't on sale. We have gone there often and never had this problem in the past. We were very disappointed with our trip today. All downhill from our past shopping trips.
Well I've been standing here for 20 mins waiting for someone to cut the flooring I would like to purchase. The gentleman helping us says he can't find the employee that works in this department. Now that I've been here for 20 mins he has finally decided to go get a manger.... Do you not want my money Lowe's
Lowe S Home Improvement is a US Hardware Store based in West Saint Paul, Minnesota. Lowe S Home Improvement is located at 1795 S Robert St, West St Paul, MN 55118, USA.
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